FAQ
1. General Questions
Q1: What makes your incense different from other brands?
Our incense is crafted using traditional Chinese and Tibetan formulations, combined with modern purification and low-smoke techniques. Each fragrance is designed for a functional purpose—whether you seek deeper relaxation, better sleep, improved focus, or a purified living space.
We use natural herbs, resins, woods, and essential oils, without synthetic fragrances or harmful additives.
Q2: Are your incenses made with natural ingredients?
Yes. Every stick is made from plant-based, non-toxic ingredients, including premium sandalwood, agarwood, medicinal herbs, Tibetan botanicals, and botanical binders.
They are charcoal-free, heavy-metal-free, and low-smoke for a cleaner home environment.
Q3: Where is your incense produced?
Our incense is handcrafted in China and Tibet by artisans with decades of experience in traditional incense-making. Each formula is rooted in classical Chinese aromatherapy and, for the Tibetan series, ancient Buddhist temple prescriptions.
2. Product Benefits & Series Differences
Q4: What are the differences between your 6 incense series?
1) Relaxation & Stress Relief
• Ideal for unwinding after work
• Helps release tension & mental fatigue
• Suitable for living rooms, bedrooms, and spa moments
2) Sleep & Nighttime Rituals
• Calms the mind and prepares the body for rest
• Supports bedtime routines and improves sleep quality
• Gentle, soft aromas designed for night use
3) Focus & Productivity
• Enhances concentration and mental clarity
• Perfect for workspaces, study areas, and meditation
• Helps maintain long periods of productive focus
4) Home Clarity & Air Purification
• Neutralizes odors and refreshes indoor air
• Creates a clean, peaceful home atmosphere
• Natural herbal blends for improved air quality
5) Healing & Herbal Wellness
• Based on Chinese herbal principles
• Supports emotional balance, beauty wellness, and energy flow
• Ideal for self-care, relaxation rituals, and wellness routines
6) Tibetan Incense (Traditional Tibetan Aromatherapy)
• Crafted from Himalayan herbs and temple-grade formulas
• Supports meditation, grounding, and spiritual clarity
• Rich, earthy aromas with deep cultural meaning
3. Usage & Safety
Q5: How should I use these incenses?
Simply place a stick in a holder, light the tip, and gently blow out the flame to let it smolder.
For best results:
• Burn for 10–25 minutes depending on the stick
• Use in a well-ventilated but calm space
• Pair with your preferred ritual—reading, tea, meditation, or sleep prep
Q6: Are the incenses safe for pets or children?
Our incense is natural and low-smoke, but as with all aromatic products, we recommend:
• Keeping lit incense out of reach of children and pets
• Using in a ventilated area
• Avoiding direct inhalation for sensitive individuals
Q7: Will the incense leave smoke or residue in my home?
Our formula is designed to be low-smoke and clean-burning, producing minimal residue compared to traditional incense.
4. Purchasing, Packaging & Gifting
Q8: What does the packaging look like? Is it suitable for gifting?
Our packaging is designed with a minimalist, premium aesthetic that appeals to mature U.S. consumers.
All series come in gift-ready boxes, making them perfect for:
• Holidays
• Housewarming gifts
• Corporate gifting
• Wellness and spa packages
Q9: Do you offer sampler packs?
Yes—our sampler sets allow customers to explore multiple scents and discover their preferred series before committing to a full-size box.
5. Shipping, Returns & Customer Support
Q10: How long does shipping take?
U.S. domestic orders typically arrive within 7–12 business days, depending on location. International shipping is also available.
Q11: What is your return policy?
If you are not fully satisfied, We offer exchange or refund within 14 days of delivery arrival.. Unopened products can be returned or exchanged.
Q12: How can I contact customer support?
You can reach us via email, website contact form, or social media. We respond within 24 hours to assist with orders, product recommendations, or wellness guidance.